Resume

 

Experience


Sr Design Manager, H-E-B Digital
June 2021-present

Leading Digital Fulfillment and Inventory & Location Management design teams for a top 20 retailer in the US. Responsible for organizational growth, performance management, design thinking and UX strategy, and stakeholder management. Currently supporting 2 design managers and a growing team of 10 designers and researchers.



UX Manager, Shopify
July 2019-June 2021

Led a distributed UX team to deliver on key business initiatives for a growing eCommerce platform, including: incremental improvements to the Customer Segmentation platform, redesign of the Customers merchant experience across mobile and web, and post-purchase upsells checkout MVP.

User Experience Designer, Self-employed
August 2017-March 2019

Partnered with various organizations to create user personas, journeys, and software interfaces.

Director of User Experience Design, Express Scripts Specialty
November 2016-July 2017

Grew a small and nimble UX team for the second largest specialty pharmacy in the country. Launched the first responsive website and mobile app, defined the overall digital strategy and roadmap, and established a data informed design culture.

UX Design Manager, PayPaL Global Credit
March 2014-October 2016

Directed and defined priorities for the Global Credit design team by building a 21 person cross-functional UX organization; expanded scope into 6 product lines and 5 countries.

UX Design Lead, PayPal
December 2009-February 2014

Transformed PayPal Checkout by leading the first responsive web redesign of the member experience (130 million members) in a fast-paced, Lean UX environment while in constant collaboration with product, development, research, and executive leadership. Patent pending for “System and Method for Simplified Checkout.”

Interaction Designer, White Lion Design Agency, Self-employed
August 2007-November 2009

Delivered cost-effective, high-quality designs that drove repeat business and attracted new clients for SMBs across Texas and the US.

Web Designer, The University of Texas at Austin
January 2004-July 2007

Evangelized and overhauled accessibility guidelines for Liberal Arts course websites; enabled thousands of students to access necessary educational resources.

Education

The University of Texas at Austin, BA in Anthropology 1999-2003

Skills

  • Design thinking and thought leadership

  • Facilitation and stakeholder alignment

  • UX coaching and mentorship

  • Accessibility and inclusive design

  • Internationalization and localization

  • Agile and Lean UX

  • Roadmaps and planning