Resume
Experience
Sr Design Manager, H-E-B Digital
June 2021-present
Leading Digital Fulfillment and Inventory & Location Management design teams for a top 20 retailer in the US. Responsible for organizational growth, performance management, design thinking and UX strategy, and stakeholder management. Currently supporting 2 design managers and a growing team of 10 designers and researchers.
UX Manager, Shopify
July 2019-June 2021
Led a distributed UX team to deliver on key business initiatives for a growing eCommerce platform, including: incremental improvements to the Customer Segmentation platform, redesign of the Customers merchant experience across mobile and web, and post-purchase upsells checkout MVP.
User Experience Designer, Self-employed
August 2017-March 2019
Partnered with various organizations to create user personas, journeys, and software interfaces.
Director of User Experience Design, Express Scripts Specialty
November 2016-July 2017
Grew a small and nimble UX team for the second largest specialty pharmacy in the country. Launched the first responsive website and mobile app, defined the overall digital strategy and roadmap, and established a data informed design culture.
UX Design Manager, PayPaL Global Credit
March 2014-October 2016
Directed and defined priorities for the Global Credit design team by building a 21 person cross-functional UX organization; expanded scope into 6 product lines and 5 countries.
UX Design Lead, PayPal
December 2009-February 2014
Transformed PayPal Checkout by leading the first responsive web redesign of the member experience (130 million members) in a fast-paced, Lean UX environment while in constant collaboration with product, development, research, and executive leadership. Patent pending for “System and Method for Simplified Checkout.”
Interaction Designer, White Lion Design Agency, Self-employed
August 2007-November 2009
Delivered cost-effective, high-quality designs that drove repeat business and attracted new clients for SMBs across Texas and the US.
Web Designer, The University of Texas at Austin
January 2004-July 2007
Evangelized and overhauled accessibility guidelines for Liberal Arts course websites; enabled thousands of students to access necessary educational resources.
Education
The University of Texas at Austin, BA in Anthropology 1999-2003
Skills
Design thinking and thought leadership
Facilitation and stakeholder alignment
UX coaching and mentorship
Accessibility and inclusive design
Internationalization and localization
Agile and Lean UX
Roadmaps and planning